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Refund and Cancellation Policy:

At Foxian, we want to ensure transparency and clear communication regarding our policies. Please review the following guidelines regarding refunds, cancellations, and upgrades.

Refunds: Once a purchase has been made, all sales are generally final. However, refunds may be considered only within the first 48 hours (2 days) of the initial purchase. After this 48-hour period, no refunds will be issued for payments, renewals, or subscription charges under any circumstances. Refunds will also not be provided if a user fails to cancel or terminate their membership before the next billing cycle. Once a subscription payment has been processed, it is non-refundable. Exceptions may be made only in cases of duplicate charges, technical errors, or payment-related issues, which are always eligible for review and refund. Users are advised to cancel their subscriptions in advance if they wish to discontinue the service and avoid future charges.

Cancellations: Users have the flexibility to cancel their memberships at any time. To initiate the cancellation process, users can utilize their portal, and further payments will not be collected. Upon cancellation, we will also send you a notification to confirm the successful termination of your membership.

Upgrade: For users interested in upgrading their memberships, there are two options available. Upgrades can be processed directly from the user’s portals or by submitting a request on our server. If an upgrade request is made within the first 15 days of the original subscription, the difference in membership cost will be charged for the upgrade. However, after 15 days, the full subscription amount will be required to upgrade the membership.

Contact Information: If you have any questions or inquiries related to refunds, upgrades, or cancellations, please don’t hesitate to contact us at team@foxian.org. Our team is here to assist you with any concerns you may have.

We value your understanding and cooperation regarding these policies. Thank you for choosing Foxian as your service provider.

Effective Date: January 2026
Foxian provides trading education, market analysis, trading signals, and community resources. Please read this policy carefully before making a purchase.

1. Scope of Services

This refund policy applies to all Foxian services:

  • Membership Subscriptions – Day Pass, Explorer Pass, Monthly, Quarterly, Yearly, and
    Lifetime plans
  • Mastery Mentorship Program – Trading education course
  • 1-on-1 Consulting Sessions – Personal sessions with Sherlock
  • Digital Resources – Indicators, PDFs, and trading materials

2. Refund Eligibility

2.1 General Policy

  • Refund requests must be submitted within 5 calendar days of the payment date.
  • If you do not request a refund within this period and have accessed any services including
    community channels, trading signals, educational content, or mentorship resources your payment is final.
  • This policy applies to all subscriptions, including recurring and auto-renewing plans.

2.2 Service Specific Terms

Service Type Refund Terms

  • Day Pass / Explorer Pass
  • Monthly / Quarterly / Yearly Subscriptions
  • Lifetime Membership
  • Mentorship Program
  • 1-on-1 Consulting Sessions

Refund Terms

  • Refund available within 24 hours if no services accessed.
  • Full refund within 5 days if services not accessed. No partial refunds.
  • Refund within 5 days if no materials downloaded and no channels accessed.
  • Refund within 5 days if no course content or materials accessed.
  • Full refund if cancelled at least 48 hours before the session. No refunds after the session begins.

3. Refund Exceptions

Refunds may be approved outside the 5-day window for:

  • Duplicate charges – Multiple charges for a single purchase
  • Technical errors – System errors preventing service access
  • Payment issues – Unauthorized transactions or gateway malfunctions

4. Non-Refundable Situations

Refunds will NOT be provided if:

  • Request is made more than 5 days after payment
  • You have accessed or downloaded any services or resources
  • Subscription was not cancelled before the next billing cycle
  • Dissatisfaction with trading outcomes or market performance
  • Change of mind after accessing services
  • Account terminated due to Terms of Service violation

5. How to Request a Refund

1. Email team@foxian.org
2. Include: • Registered email address • Subscription details (plan type, purchase date) •
Transaction ID or payment confirmation • Reason for refund request
3. You may also contact support via Discord

6. Review and Processing

  • Requests reviewed within 3-5 business days
  • Status notification sent via email
  • Approved refunds processed within 5-10 business days to original payment method
  • Digital currency refunds issued in equivalent USDT value at time of original transaction

7. Subscription Cancellation

  • Cancel anytime at www.foxian.org/my-account
  • Cancellation takes effect at end of current billing period
  • Access continues until end of paid period
  • No partial refunds for unused time

8. Risk Disclaimer

TRADING RISK WARNING

Trading involves substantial risk. Digital asset values can rise or fall rapidly, resulting in significant losses. Foxian provides educational content, market analysis, and trading signals for informational purposes only. Trading profits are not guaranteed. Refunds will not be provided for trading losses or market performance dissatisfaction. Only invest funds you can afford to lose.

9. Contact Information

Email: team@foxian.org
Website: www.foxian.org
Discord: discord.gg/foxianorg
Support: 24/7

Review your subscription choices carefully and contact us promptly with any concerns.