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REFUND & CANCELLATION POLICY
Transparent policies designed with your best interests in mind. Clear guidelines for refunds, cancellations, and upgrades. 
● OVERVIEW
At Foxian, we want to ensure transparency and clear communication regarding our policies. Please review the following guidelines regarding refunds, cancellations, and upgrades.
● REFUNDS
Once a purchase has been made, all sales are generally final. However, refunds may be considered only within the first 48 hours (2 days) of the initial purchase. After this 48-hour period, no refunds will be issued for payments, renewals, or subscription charges under any circumstances.
Refunds will also not be provided if a user fails to cancel or terminate their membership before the next billing cycle. Once a subscription payment has been processed, it is non-refundable.
Exceptions may be made only in cases of duplicate charges, technical errors, or payment-related issues, which are always eligible for review and refund. Users are advised to cancel their subscriptions in advance if they wish to discontinue the service and avoid future charges.
● CANCELLATIONS
Users have the flexibility to cancel their memberships at any time. To initiate the cancellation process, users can utilize their portal, and further payments will not be collected. Upon cancellation, we will also send you a notification to confirm the successful termination of your membership.
● UPGRADE
For users interested in upgrading their memberships, there are two options available. Upgrades can be processed directly from the user’s portals or by submitting a request on our server.
If an upgrade request is made within the first 15 days of the original subscription, the difference in membership cost will be charged for the upgrade. However, after 15 days, the full subscription amount will be required to upgrade the membership.
NEED ASSISTANCE?
Our support team is available 24/7 to help with any questions
📧 Email Support
💬 Discord Chat
● DETAILED POLICY
Effective Date: January 2026
Foxian provides trading education, market analysis, trading signals, and community resources. Please read this policy carefully before making a purchase.
1. Scope of Services
This refund policy applies to all Foxian services:
- Membership Subscriptions – Day Pass, Explorer Pass, Monthly, Quarterly, Yearly, and Lifetime plans
- Mastery Mentorship Program – Trading education course
- 1-on-1 Consulting Sessions – Personal sessions with Sherlock
- Digital Resources – Indicators, PDFs, and trading materials
2. Refund Eligibility
2.1 General Policy
- Refund requests must be submitted within 2 calendar days of the payment date.
- If you do not request a refund within this period and have accessed any services including community channels, trading signals, educational content, or mentorship resources your payment is final.
- This policy applies to all subscriptions, including recurring and auto-renewing plans.
2.2 Service Specific Terms
| Service Type | Refund Terms |
|---|
| Day Pass / Explorer Pass | Refund available within 24 hours if no services accessed. |
| Monthly / Quarterly / Yearly | Full refund within 2 days if services not accessed. No partial refunds. |
| Lifetime Membership | Refund within 2 days if no materials downloaded and no channels accessed. |
| Mentorship Program | Refund within 2 days if no course content or materials accessed. |
| 1-on-1 Consulting Sessions | Full refund if cancelled at least 48 hours before session. |
3. Refund Exceptions
- Duplicate charges – Multiple charges for a single purchase
- Technical errors – System errors preventing service access
- Payment issues – Unauthorized transactions or gateway malfunctions
4. Non-Refundable Situations
- Request is made more than 2 days after payment
- You have accessed or downloaded any services or resources
- Subscription was not cancelled before the next billing cycle
- Dissatisfaction with trading outcomes or market performance
- Change of mind after accessing services
- Account terminated due to Terms of Service violation
5. How to Request a Refund
- Email team@foxian.org
- Include registered email address, subscription details, transaction ID, and reason
- Alternative: Contact support via Discord
6. Review and Processing
- Requests reviewed within 3-5 business days
- Status notification sent via email
- Approved refunds processed within 5-10 business days
- Digital currency refunds issued in equivalent USDT value
7. Subscription Cancellation
- Cancel anytime at www.foxian.org/my-account
- Cancellation effective at end of current billing period
- Access continues until end of paid period
- No partial refunds for unused time
⚠ Trading Risk Warning
Trading involves substantial risk. Digital asset values can rise or fall rapidly, resulting in significant losses. Foxian provides educational content, market analysis, and trading signals for informational purposes only. Trading profits are not guaranteed. Refunds will not be provided for trading losses or market performance dissatisfaction. Only invest funds you can afford to lose.
Contact Information
Email: team@foxian.org
Website: www.foxian.org
Discord: discord.gg/foxianorg
Support: 24/7
